School of Business  - Centennial College - Toronto

Post-Secondary Program Customer Service Management - Programa de Gestión de Servicio al Cliente

School of Business - Centennial College - Toronto
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  • Modalidad:
  • Precio:
    Consultar rellenando el formulario
  • Comienzo:
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  • Lugar:
  • Duración:
    2 Años
  • Idioma:
    El Curso se imparte en Inglés
  • Titulación:
    Post-Secondary Program Customer Service Management
  • Otras Convocatorias:


    This four-semester Diploma program will provide students with the business and leadership skills to succeed in todays fast paced and technically complex customer service and sales environments.

    The vast majority of the Canadian work force is now employed in some facet of customer service and sales. This unique program provides leadership and other skills frequently absent in high performing customer facing employees looking to get ahead. Students completing this Diploma program have a distinct advantage for promotion over colleagues who have not attended business school.

    Managers who can direct and empower a competent and motivated team are the foundation of today’s world-class customer care environments. Organizations are constantly on the lookout for “change managers” who have mastered the necessary skills and are motivated towards senior leadership roles.

    The program uses case studies, simulations and project-based learning to enable students to develop and enhance the required skills to enter numerous and varied service and sales environments and advance quickly into leadership ro


    Ontario Secondary School Diploma (OSSD) or equivalent
    English Grade 12 C (55%) or U (55%), or equivalent
    Math Grade 11 C (55%) or U (55%), or equivalent


    Semester 1
    Fundamentals of Business
    Communication Skills
    Customer Service & Sales 1
    College Communication 1
    Applied Business Software 1
    Mathematics of Finance Part 1

    Semester 2
    Financial Accounting Concepts
    Relational and Interpersonal Skills
    Contact Centre Environment
    Customer Service & Sales 2
    College Communication 2
    Applied Business Software 2
    General Education Elective

    Prerequisite course for: 
    Customer Service & Sales II --- CCP-102 
    Microcomputer Applications 2 ---- COMP-106 
    College Communications 2/(ESL) ---- COMM 160/170
    Semester 3
    Managing Customers in an Online Environment
    Canadian Investement Funds Course
    Global Citizenship: From Social Analysis to Social Action
    Organizational Behaviour
    Principles of Marketing
    Fundamentals of Project Management

    Semester 4
    Employment and Careers
    Work Placement - Financial & Client Services
    General Education Elective
    Human Resources Management
    Management Principles
    Professional Selling

    Salidas profesionales

    Career Outlook
    Customer Service Operator
    Customer Service Manager
    Customer Service Operations Management
    Contact Centre Representative
    Inside or Outside Sales Representative
    Customer Relationship Manager
    Quality Coach
    Team Leaders
    Contact Centre Manager
    Areas of Employment
    Financial institutions
    Health Care Services
    Retail and Hospitality
    Federal and Provincial Government

    ¡Infórmate ahora sin compromiso!


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