This four-semester Diploma program will provide students with the business and leadership skills to succeed in todays fast paced and technically complex customer service and sales environments.
The vast majority of the Canadian work force is now employed in some facet of customer service and sales. This unique program provides leadership and other skills frequently absent in high performing customer facing employees looking to get ahead. Students completing this Diploma program have a distinct advantage for promotion over colleagues who have not attended business school.
Managers who can direct and empower a competent and motivated team are the foundation of today’s world-class customer care environments. Organizations are constantly on the lookout for “change managers” who have mastered the necessary skills and are motivated towards senior leadership roles.
The program uses case studies, simulations and project-based learning to enable students to develop and enhance the required skills to enter numerous and varied service and sales environments and advance quickly into leadership ro