School of Hospitality, Tourism and Culinary Arts - Centennial College - Toronto

Post-Secondary Program Hospitality - Hotel Operations Management - Programa en Gestión Turística (Dirección Hotelera)

School of Hospitality, Tourism and Culinary Arts - Centennial College - Toronto


The Hospitality - Hotel Operations Management program offers you the business skills and acumen to work in a wide range of areas within this multifaceted industry. Those areas include front desk management, housekeeping operations, food and beverage management and human resources planning.

Industry professionals will lead you as you learn in our Hotel Operations courses, and serve guests in The Local Cafe and Restaurant, 20,000 square foot Event Centre and four boutique style guest rooms. You can also further your knowledge and skills during a 14-week field placement with one of our leading industry partnerships, who will support your learning and development. Throughout the program, you will receive relevant technology-based training and industry certifications (including Smart Serve, Food Handlers and CPR/First Aid) that will be recognized and sought after by top employers.

Graduates of the Hotel Operations Management program have unlimited career opportunities, responding to the needs of guests and providing them with exceptional service and attention to detail. You will be fully prepared to step into key roles within both the front and back of a hotel, and make an impact on the guest experience.

Picture the look on guests´ faces as they walk into the gorgeous lobby of a world-class hotel, are greeted by a helpful concierge and warmly welcomed to a perfectly-finished guest suite before enjoying a meal and exquisite service in the dining room. All of this is made possible by the hard work and dedication of graduates from the Hospitality - Hotel Operations Management program.


Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status (19 years or older)
English Grade 12 C or U, or equivalent (minimum grade required)


Start Date:Fall, Winter, Summer

Semester 1
College Communication 1
General Education Elective
Introduction to Hospitality Operations
Introduction to Computers (Online)
Beverage, Bar and Dining Room
Food Safety, Smart Serve and First Aid
Food Theory

Semester 2
College Communication 2
Global Citizenship: From Social Analysis to Social Action
Rooms Operations I
Human Resources
Restaurant Operations
Introduction to Hospitality Accounting
Introduction to Hospitality Sales and Marketing

Semester 3
Hospitality Sales and Revenue Management
Rooms Operations II
Principles of Food, Beverage and Labour Cost Controls
Career Preparation
Principles of Hospitality Management
Risk Management
Special Events Operations

Semester 4
General Education Elective
Hotel Operations Field Placement
Career Capstone and Leadership

Salidas profesionales

General Manager
Sales and Marketing Coordinator
Housekeeping Manager
Food and Beverage Manager
Front Desk Manager
Meeting and Event Coordinator

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